Jumeirah Lakes Towers, Dubai

Sales Support Associate

About the Role

A Sales Support Associate who is passionate about offering excellence to customers and performing at a high level! We are looking for ambitious and driven individuals who are eager to be in an environment that will offer learning, growth, and career development.

If you have excellent organization skills, can handle a fast-paced environment, and are always curious to learn more, join us! If you can multi-task and respond to rapid change, you must apply! If you are an outstanding communicator and you love technology, this job is for you.

What We're Looking For

  • Excellent written and verbal communication skills

  • Recent experience using the MS Office suite including Excel,      Outlook, and Word

  • A strong customer focus with a proven track record of delivering      best in class customer support

  • Any kind of administrative/data entry/call center experience is      preferred

  • Collaboration skills

  • The ability to be an individual contributor that is part of a      greater team

  • Ability to problem-solve and manage time efficiently

Role Responsibilities

  • Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.

  • Ensure compliance documentation is up-to-date.

  • Provides support to a team of sales (inside/outside) representatives.

  • Works with sales management, sales reps and customer service to process customer orders and/or change orders.

  • Verifies and reviews the accuracy of orders.

  • Responsible for monitoring overall account activity for assigned group.

  • Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.

  • May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).

  • Takes orders on self-qualified leads when appropriate.

  • Prepares product/license quotes as needed for pre-sales customers.

About TLM

TLM International FZE is a Distributor of ICT Consumer Tech Hardware and Wireless Networking Solutions focused on the Middle-East and Africa region. Founded in 1997, TLM represents some of the world's biggest brands including HP, Epson, Ubiquiti, MikroTik, RF Elements, Canon, Dell, Grandstream, TP-Link and Aruba.